Search Results of the Student Services Survey
Question 1 to 23
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Search Results of the Student Services Survey Question 1 to 23 |
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Record(s) have been found.|
Maximum Points: 49 |
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Current Score: 32 |
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Question 1: Which matriculation components does your college currently have available online?a. Orientation b. Assessment c. Counseling d. Online Registration e. Student Education Plan f. None |
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a = 1 b = 1 c = 1 d = 1 e = 1 f = 0Students take online courses because of the flexibility and convenience. Students should have this same flexibility in completing matriculation components. It is unrealistic to expect those students who do not come to campus to take classes will be able to come to campus to participate in the matriculation process. Higher education institutions should take advantage of technology to deliver matriculation components to online learners in a way that effectively meets their unique needs. Resources: Cerro Coso's Online Orientation This orientation is part of the matriculation process designed to bring students into a contract-like partnership with Cerro Coso Community College. Cerro Coso's Essay Assessment Student Information Management Systems: Datatel PeopleSoft SCT Banner/Bannerweb-Mangement Information System with
web-interactivity: Cerro Coso’s Counselor Student
Educational Plan: Action PlanIT-Computerized Ed Planning & Student
Services Technology For Community Colleges Applications that could be used to produce online matriculation components Camtasia Camtasia is a video screen capture and
production tool that allows anyone to capture, edit and publish Orientation to Guidance 101, Candie Dickinson, Mendocino
College Click here to add additional resources.
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Question 2: Please indicate which of the following forms are available online:a. Transcript request b. Scholarship application c. Concurrent enrollment d. Consent for release of information e. None |
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a = 1 b = 1 c = 1 d = 1 e = 0Students online should have easy access to all forms necessary for conducting basic college business at a distance. Resources: If you have the Microsoft FrontPage extensions installed
on your server, you can use FrontPage as an easy forms creator with
database interactivity. The Microsoft FrontPage® 2000 Tutorial shows you
how to use many features in FrontPage as you create and edit Web pages,
and then design and publish a web containing those pages. Click here to add additional resources.
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Question 3: Please select any and all of the publications your college currently has available online:a. College Catalog b. Student Handbook c. Schedule of Courses d. Financial Aid Information e. Transfer Information f. None |
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a = 1 b = 1 c = 1 d = 1 e = 1 f = 0Students online should have access to the same informational resources provided to onsite students. Having this information posted online would also benefit on-campus students. Resources: Bellevue Community College -- Online Services for Distance - ED Students Web-based services relevant to distance education students include retrieving grades, printing unofficial transcripts, checking class availability, checking financial aid status, and more. Bellevue Community College Financial Aid
Office Click here to add additional resources.
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Question 4: Does your college currently have an application available online? |
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Yes = 1 No = 0If your goal is to build a comprehensive virtual campus that doesn't involve on-campus meetings, then students should be able to apply and register online. Resources: Example of colleges who employ an online application procedure: Sierra College: Cerro Coso College: Santa Barbara City College Student Information Management Systems: These companies provide student database systems that may include online application and registration. Datatel PeopleSoft SCT Banner/Bannerweb-Mangement Information
System with web-interactivity: Click here to add additional resources.
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Question 5: If so, is the online application linked with your existing information system? |
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Yes = 1 No = 0If your online application does not link with your existing information system, it will require a labor intensive, manual process to record application information. Resources: For links to other student information management systems, go to this Yahoo page. Administration/Software/Information_Management_Systems/ Click here to add additional resources.
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Question 6: Does your existing information system have a means for tracking online students? |
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Yes = 1 No = 0If you do not have a means to track online students, it will require a labor intensive, manual process to record extract students' information and conduct institutional research. Resources: These database systems may include provisions for recording, tracking and extracting information about your online students Business_to_Business/Education/Administration/Software/ Information_Management_Systems/ Click here to add additional resources.
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Question 7: Does your college currently provide online counseling/advising services? |
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Yes = 1 No = 0Online students should have access to the same services provided to onsite students. Students participating in distance education academic programs shoud have access to student support services including academic advising, and career counseling services. Resources: A Conceptual Planning Tool Developed by University of Maryland University College for the University System of Maryland Institute for Distance Education. Example of a college who provides online counseling: Rio Hondo College Click here to add additional resources. Click here to view additional resources. |
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Question 8: Please indicate all of the following modes of communication currently being utilized by your counselors working with your online students:a. email b. instant messaging programs c. video d. telephone e. teleconferencing f. face to face g. none |
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a = 1 b = 1 c = 1 d = 1 e = 1 f = 1 g = 0By its very nature, online education occurs via methods other than face-to-face interaction. That does not mean that online education does not rely on interaction, however. Through e-mail, discussion boards, instant messaging programs, telephone and video conferenceing, online programs can provide ample opportunities for students to interact with their counselors and other students. Resources: Applications that could be used to provide counselor - student interaction: AOL Instant Messaging The AOL Instant Messenger(sm) service is a way to talk to your students on the Internet. Yahoo Instant Messenger Microsoft NetMeeting NetMeeting delivers a complete Internet conferencing solution for all Windows users with data conferencing, text chat, whiteboard, and file transfer, and audio and video. Read about how some leading businesses and educational institutions are using NetMeeting to save time and money and to increase productivity. Click here to add additional resources.
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Question 9: Check all Student Services personnel available to provide online student services:a. Counselors b. Educational Advisors c. Financial Aid Advisors d. Special Services Counselors e. Special Services Advisors f. Admissions and Records Staff g. None |
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a = 1 b = 1 c = 1 d = 1 e = 1 f = 1 g = 0Online students should be able to easily make contact with student services providers who will have knowledge of the unique needs and circumstances of online students. Resources: Example of a college that provides online advising: Bellevue Community College -- Online Services for Distance - ED Students Click here to add additional resources.
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Question 10: Do you currently provide technology training/support to your online student services staff? |
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Yes = 1 No = 0Training is essential when asking student services staff to advise/assist online students. Online student services staff can take advantage of existing staff development workshops available on their campus, attend the annual student services conference hosted by the CVC, or view PowerPoint presentations archived on the CVC4 website that were presented at the 2000 Student Services Conference. Resources: 2000 CVC4 Online Student Services Conference Presentations SmartForce Technology Tutorials. Click here to add additional resources.
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Question 11: Are online classes identified differently on transcripts than are onsite classes? |
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Yes = 0 No = 1Online courses should meet the same standards as on-campus courses. The course content is equivalent and the same academic rigor is expected in the online course as in the onsite. The only difference is the delivery mode, so there is no need to identify online courses differently on transcripts. Click here to add additional resources.
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Question 12: Does your college currently have a means for collecting student email addresses? |
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Yes = 1 No = 0Student interaction with faculty and other students is an essential characteristic of online education. Email is one of the modes of private communication used by students to communicate with instructors and other students online. Having the ability to collect student email addresses facilitates communication both before -- when instructors may need to send important information about the class -- during, and after a class. The easiest way to collect email addresses is to request it on the application form. Resources: Following is an example of an online application form with a field for email address. De Anza College Click here to add additional resources.
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Question 13: Do you currently have a means for students to self assess their academic skills such as self motivation, time management skills, etc., in determining their preparedness for taking online classes? |
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Yes = 1 No = 0Many students who have never taken an online class mistakenly assume that it will be much easier than a traditional, on-campus class. This may not be true -- online students need a means of realistically assessing their readiness for the demands of taking a course in the online environment. A high level of motivation and discipline are important to success in an online classes. Resources: Cerro Coso's Student Preparedness Self-Assessment Quizzes: What Makes a Successful Online Student? Click here to add additional resources.
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Question 14: Do you currently have a means for students to self assess their technical skills in determining their preparedness for taking online classes? |
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Yes = 1 No = 0Technical skills are basic requirements for students to succeed in online classes. Online students should have a means to assess their technical skills to make sure that they are good candidates for online classes. Resources: Cerro Coso's Student Preparedness Self-Assessment Quizzes: Access to technology is another consideration. It is important to specify the technical requirements for the course in the in the course information. Following is an example of online course hardware and system requirements from Rio Hondo College. Click here to add additional resources.
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Question 15: Do you offer any special training opportunities, or short courses to better prepare students for taking online classes? |
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Yes = 1 No = 0Students should be provided with hands-on training opportunities to aid them in preparing to take online classes. The students need some experience navigating and using the Internet, knowing how to download files, attaching document files to e-mail, and use word processing software. These skills are critical in an online course environment. For example, a college can provide detailed instructions regarding electronic media used and practice sessions prior to the beginning of the course. Resources: California Virtual Campus Region 2: Online Survival Guide: A Basic Guide to the Internet for Online Students & Faculty Request form: Self-paced tutorials and orientations: The following are examples of student training classes. These courses are designed to familiarize students with the requisite skills required to become successful in an online course Cerro Coso Community College Click here to add additional resources.
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Question 16: Do you support a student help desk to assist students with technical problems related to online courses? |
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Yes = 1 No = 0Technical problems will hinder a student’s progress in an online class. Students will need access to quick assistance when encountering these difficulties. Quick mediation of technical problems will increase success and retention rates of online students. Resources: These sites provide various resources on Student Help Desk. New Paltz, State University of New York Muhlenburg College Click here to add additional resources.
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Question 17: Do you provide any of the following technical services to students preparing to take online classes?a. Internet Service Provider programs b. Email accounts c. Equipment loan or rental d. Online Technical support e. Telephone technical support f. Drop-in technical support g. None |
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a = 1 b = 1 c = 1 d = 1 e = 1 f = 1 g = 0These services could greatly enhance a student's ability to succeed in an online class. If your college is committed to creating a virtual campus, then adding some or all of these services could improve enrollment and retention. Resources: Rio Salado College's Internet Course FAQs (includes information on obtaining an ISP account and technical support) internet_faq.shtml Click here to add additional resources.
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Question 18: Do you have any kind of "early alert system" to identify students who are having difficulty, either academically or technically with an online class? |
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Yes = 1 No = 0It is important to have a means of early intervention in the online environment. Early identification of struggling students and the referral to appropriate resources will increase the success and retention rates of online students. Resources: Cerro Coso Community College -- Early Alert System http://www.cc.cc.ca.us/resources/earlyalert.htm Click here to add additional resources.
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Question 19: Do your currently provide online tutoring to online students? |
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Yes = 1 No = 0Online and distance tutoring support services help students succeed and can increase student satisfaction with their online courses. These services would be most beneficial if available 24 x 7. Resources: SMARTHINKING Online learning assistance center providing professional tutors and independent study resources Click here to add additional resources.
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Question 20: Do you currently provide online basic skills support to online students? |
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Yes = 1 No = 0Online students who require support in basic academic skills should be able to receive online through avenues such as basic skills courses, self-paced tutorials, and online tutoring. Resources for basic skills: Academic Systems Interactive English and Interactive Math online Interactive Learning Network TDLC.com Ask Dr. Math Online Writing Lab Click here to add additional resources.
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Question 21: Do you provide an 800 number for online student assistance? |
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Yes = 1 No = 0Online students should have easy, inexpensive access to assistance at a distance. An 800 number provides an additional means of communication, without imposing an expense on the online student. Resources: Rio Salado College's Internet Course FAQs (includes an 800 number for student assistance) internet_faq.shtml Click here to add additional resources.
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Question 22: Do you have scholarships available to online students? |
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Yes = 1 No = 0It is essential to provide the same opportunities for recognition and support to online students as are offered to on-campus students. Scholarships, in some cases, are more important for online students because the current financial aid structure does not allow for federal aid for part-time students or for fully online students. However, the Web-based Education Commission concludes that some federal regulations and statutes related to financial aid need to be updated, including the 12-hour and 50-percent rules. Resources: Web-based Education Commission report: The Power of the Internet for Learning: Moving from Promise to Practice Financial Aid Information on the World Wide Web FastWeb Scholarship Search Click here to add additional resources.
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Question 23: Does your Associated Students provide any activities or resources to online students as a result of purchasing an ASB card? |
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Yes = 1 No = 0A comprehensive virtual campus includes not only courses and student services but also student communities and extra-curricular activities. This could include membership in the Associated Student Body and involve online activities. Resources: The University of Oklahoma held its first student election online in March 2001. Up until then, only about 15 percent of the 20,000 full-time students bothered to participate. This time, however, 35 percent of the student electorate voted for a total of 6,969 ballots cast. University of Oklahoma Student-elections Website This site demonstrates how student government can have
an online presence. Click here to add additional resources.
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